Client Terms and Conditions
Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.
FREE INITIAL CONSULTATION
You may be offered a free 30 minute online initial consultation. No therapy will be provided during the consultation.
The purpose of this initial consultation is to answer any questions that you may have regarding the type of therapy that we provide, and for us to further your knowledge of what is involved during a session. During these calls, estimates of the number of sessions required to deal with your presenting issue are given based on the information presented at that time. Estimates are only rough guidelines and are subject to change.
BOOKING & PAYMENT
In-person sessions: A non-refundable deposit of 20% is payable at the time of booking your first in-person session. The balance of the fee is due at least 48 hours prior to the first session. No refunds will be issued for cancellations within 48 hours of the session appointment.
Online sessions: A non-refundable deposit of 20% is required at the time of booking your first online session. The balance of the fee must be made at least 48 hours prior to the scheduled session start time. Where payment is not received 48 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.
CANCELLATION, RESCHEDULING & REFUNDS
Cancellation & rescheduling
If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person session or an online session.
Refunds & MoneyBack Guarantee
As an RTT therapist, I understand the importance of providing assurance and confidence in the effectiveness of my treatment. Whilst I cannot guarantee specific outcomes for each individual, I can offer a guarantee of utmost sincerity and commitment to their well-being. Therefore, I am pleased to provide the following guarantee:
I guarantee that if you, as my client, diligently listen to the recording of our session for a period of 30 consecutive days after the session, and you do not feel that there has been any change at all with the presenting issue that you requested to work on:
- All you need to do is inform me in writing the reasons at michelle@animaanimus.co.uk why you are not pleased with the results of 30-day experience.
- You will provide me with the bank details from which the original payment came.
- Upon receipt of your request, I will promptly return to you the money you have invested in the session, demonstrating my dedication to your satisfaction and ensuring that you receive value from our therapeutic work together.
Please note that this guarantee is subject to the understanding that individual experiences and outcomes may vary. While I cannot guarantee specific results, I assure you that I will utilise my expertise and provide the highest level of care and support throughout our therapeutic journey. Together, we will work towards achieving your desired goals and helping you overcome any obstacles that may be impeding your progress.
By offering this guarantee, I aim to create a mutually beneficial and trustworthy therapeutic relationship, focused on your personal growth and well-being.
Session Fees
All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.
Payment Methods
Payment may be made online via credit/debit card. Payment for in-person sessions can also be made via credit/debit card at the end of your session. Cash and cheques will not be accepted without prior agreement.
CONTACT BETWEEN SESSIONS
Any contact between sessions will be by telephone, WhatsApp messaging, or email during office hours only which are 10am – 6pm CET. Any messages received outside of these hours will be dealt with during office hours only.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g., GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.
Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.
AGE RESTRICTIONS
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.
ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.
HYPNOTHERAPY RECORDINGS
Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.
OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.
STANDARDS OF BEHAVIOUR
During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will always use best practice in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.
You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.
CONFIDENTIALITY
All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
Where you give permission for confidentiality to be broken
Where I am compelled by a court of law
Where the information is of a nature that confidentiality cannot be maintained, for example:
The possibility of harm to yourself or others exists
In cases of fraud or crime
When minors (under 18 years old) are involved
Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.
LIABILITY & INDEMNITY
Under no circumstances will Michelle Blackwood-Maccow be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Michelle Blackwood-Maccow. In addition, you agree to defend, indemnify, and hold Michelle Blackwood-Maccow harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.
GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of Spain. You agree to submit to the exclusive jurisdiction of the Spanish courts to settle any dispute which may arise out of or in connection with these terms and conditions.
TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.
DATA PROTECTION
For my services, your personal data is collected, processed, used and stored in accordance with the privacy policy that can be accessed via my website: www.anima-animus.co.uk. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.
CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue.
STATEMENTS OF UNDERSTANDING
By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:
I confirm that I have been advised by Michelle Blackwood-Maccow of the scope of the therapies that she provides and give my full consent to receiving therapy sessions from Michelle Blackwood-Maccow.
I understand that results may vary from person to person and the agreement by Michelle Blackwood-Maccow to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that hypnotherapy or any other therapy or information provided by Michelle Blackwood-Maccow either in person or via telephone, email or internet, is not a replacement or substitute for medical,
psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.
I declare that, if advised by Michelle Blackwood-Maccow prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Michelle Blackwood-Maccow prior to the next therapy session.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in the therapy process, and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to MP3 recordings and/or carrying out other therapeutic tasks as appropriate.
I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.